Quality Control & HR Manager
Silvana is a bilingual Masters Level Practitioner with over 15 years of experience in the mental health field in Central Florida. She joined the OPA team as a Registered Mental Health Counselor Intern in 2015. She offers a compassionate, supportive, and non-judgmental therapeutic approach that empowers her clients to make positive changes. Silvana provides genuine care that is observed in her pleasant and welcoming interactions with her clients as she has a keen way to build rapport easily with them. Silvana is an Honors in the Major (HIM) graduate from the University of Central Florida with a Bachelor’s degree in Psychology. She also graduated from Palm Beach Atlantic University with a Master of Science in Counseling Psychology. She has worked in inpatient, outpatient, and in-home settings with individuals of all ages including: children, adolescents, adults, families, and couples. Silvana is familiar with a variety of backgrounds, cultures, and levels of care including the chronic mentally ill and homeless. Silvana implements Cognitive Behavior Therapy, Solution-Focused, Play Therapy techniques, and Faith-Based practices tailored to the needs of her clients. She is an active volunteer at her home church where she has advocated for the mental health of the members. In her leadership role at OPA, Silvana has earned high recognition for implementing new tools for the Interviewing and Assessing of clients, improvement of Patient/Clinician therapeutic rapport, enriching Staff relations and morale, enhancing office atmosphere and appearance, enforcing OPA compliance, and overseeing company policies and procedures throughout all 5 offices. Her Holistic therapeutic approach sets her apart as she genuinely takes into consideration all areas of clients’ lives including their medical, mental, emotional, spiritual, behavioral, and social lifestyles.